Customer service

Purchase

ALL ITEMS IN THE ONLINE SHOP CATALOGUE ARE IN OUR WAREHOUSE IN RIGA AND ARE AVAILABLE FOR ORDER!

To select and order a product, please select the relevant category or use the search in our product catalogue. You will see a list of available products with their descriptions.

For more information about the product you are interested in, click on it to see a detailed view of the product with a picture and a description of how to use it.

To add the item you have viewed to your shopping basket, click once on the " Place in basket " link. The changes you make will be immediately displayed in your shopping basket.

When you have finished selecting your items, click once on the "Checkout" link. Fill in the necessary fields and follow the instructions to place your order.

Price

All prices in our shop include all taxes. The delivery price depends on your location, the method of delivery and the number of items delivered (for more information, see the "Delivery terms" section). The total value of your purchase will be indicated when you select "Checkout"

Product selection

Please note that all photos are illustrative and may contain details that are not included in the product specification, as well as the colour tone of the finish and the packaging of the product may not be as shown in the photo.

Order assembly

Please note that all goods are checked during the order picking process before being sent to the customer. Staff checks:

• verify that the goods are free from visual and structural defects;
• make sure that the expiry date of goods or their ingredients (e.g. condoms, pharmacological products, lubricants, etc.) has not been exceeded.
• check that the appliances are fully operational (in all modes, speeds and programmes) with their batteries;

If any of the items you order require batteries, staff will add one set of batteries to your order for each device you order, free of charge!

Payment procedure

Payment at a Latvijas Pasts post office (payment on delivery). Orders placed in our shop can be paid for at any Latvijas Pasts post office (upon receipt of the parcel). The postal worker will collect the parcel fee (consisting of the price of the ordered goods and the delivery price) and will hand over the ordered parcel to you upon receipt of full payment.

Bank transfer (prepayment). Orders placed in our shop can be paid at any commercial bank by transferring the total amount of the order to the store invoice. You must enter the order number in the "Purpose of transfer" field. Once the money has been credited to our account, your order will be completed and dispatched without delay by the delivery method of your choice.

Bank details (payment in €)

      SIA CSSL, Reg.nr.: 50003147171

      AS "Swedbank", SWIFT kods: HABALV22.
      N/k LV11HABA0551008468986

      AS "Luminor Bank", SWIFT kods: RIKOLV2X.
      N/k LV18RIKO0002013144668

      AS "Citadele banka", SWIFT kods: PARXLV22.
      N/k LV12PARX0000113301015

All payments are made in €.

YOUR ORDER WILL BE CANCELLED IF YOUR ORDER PAYMENT CONFIRMATION IS NOT RECEIVED WITHIN ONE WORKING WEEK.

Terms of delivery

The order is dispatched within one or two working days.

All deliveries are made using the following shipping methods:

• Latvijas Pasts - to post offices (throughout Latvia);
• Omniva - to the parcel terminals (throughout Latvia).

Price of delivery

Order delivery:

• with Latvijas Pasts throughout Latvia: only 1,99 €;
• to Omniva parcel terminals throughout Latvia: only 1,99 €.

Please note that delivery prices are valid for parcels weighing up to 5 Kg!

Delivery by Latvijas Pasts

Delivery to a Latvijas Pasts post office (prepaid at a bank)

Delivery to parcel terminal

Delivery to Omniva parcel terminal

Shipment tracking

For each parcel delivered by Latvijas Pasts or Omniva, you will be shown an order tracking number.

Your order tracking number will appear in the "Order details" section of this website, which is located in the orders section of the registered customer's profile.

The order tracking number received must be entered on the website of the relevant delivery service provider:

• Latvijas Pasts - in site - section: Tracking of postal items;
• Omniva - in site - section: Track and trace;

Packaging

Neutral but safe packaging. The package does not list its contents.

No one will know what goods are in the parcel!

Our guarantees

If you receive a defective order, you can call the number on the order notification or contact us and describing the problem. We will act promptly to replace the faulty item.

Privacy

We undertake to keep your information confidential and not to disclose it to any third party.

All the information you provide to place an order will be stored in a secure database. Only TEV.LV employees who process your order will have access to this information.

Please read our privacy policy.